Refund Policy

• A refund is possible only if the eSIM is not activated and the request is made within 1 months of purchase. Refunds will be considered under the following circumstances:

• Connection Issues: If your eSIM does not work due to a problem with the connection provider, we can provide a full or partial refund.

Non-Refundable Situations

• No Communication: Refunds will not be accepted if you encounter a usage issue and request a refund without any communication or reason.

• Expiration of Data Packages: Each data package has a validity period. After the validity period, any remaining data will not be refunded in any form.

• Compensation: We do not provide refunds or compensation for costs incurred from backup phones, backup SIM cards, backup providers, hotel phones, or other charges not directly related to the customer's BestJapanESIM eSIM account.

• Other Reasons: If the refund request does not fall within the above categories, we will investigate the request on a case-by-case basis. If the refund is approved, a processing fee may be charged. The maximum refund amount the customer can apply for must be equal to or less than the total amount paid.

• Fraudulent Purchases: If there is evidence of abuse, violation of our terms and conditions, or any fraudulent activity related to the use of BestJapanESIM products and services, BestJapanESIM reserves the right to deny any form of refund.

• Unauthorized Purchases: Before processing any refunds, cases will be subject to investigation and approval. BestJapanESIM reserves the right to suspend any account related to fraudulent activities.

• Billing Errors: If the customer reasonably and in good faith disputes an invoice or part of an invoice, the customer shall notify BestJapanESIM of such dispute within 7 days of receipt of the invoice, detailing the reasons for the incorrect amount and, if possible, the amount the customer believes should be paid.

How to Request a Refund:

• Contact us at esim@dingsell.com